PRODUCT RETURN POLICY
Beekeeping Products Sold Online
Products sold at Trade Shows or similar event sales are final unless a warranty issue exists.
Returned products must be in original unused condition to receive credit and will be accepted up to 60 days from purchase. Prior approval is required for all returns by contacting via phone or email explaining the reason for return to receive an authorization approval and return number. No returns will be accepted without prior authorization. All returns of a non-warranty nature are subject to a 15% restocking fee unless special considerations are approved.
Supply: Company Name / Phone Number / Email address / Date of Purchase / Method and Source of Ordering / Order Confirmation Number / Customer Order Number (if any)
Describe: Nature of any defect in the product or part. How long the product has been in service. Include any further information valuable in making an appropriate determination for warranty.
CONTACT by phone 719-209-2247 or email firstname.lastname@example.org
After receiving return authorization, show this number on the outside label and include a copy of the invoice or a note referencing the order number so we will know where to apply the credit in the same manner as purchased.
Normally only new unused products can be returned. Exceptions are allowed based on specific circumstances described by customer and approved by Little Mule Bee Supply, LLC.
Customer is responsible for all returned goods packaging and shipping costs.
Freight charges are not applicable for customer credit unless product was either damaged in shipment or customer received wrong part ordered.